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Here you can find the answers to our most frequently asked questions.

FAQ

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Address

TREEHOUSE TOOWONG

52 High Street, Toowong QLD 4066

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Customer Support Hours

Monday to Friday, 9:00 AM to 5:00 PM (AEST+10)

Phone : 0459 189 599

BOOKING

  • A 2-week rental deposit is required upon confirmation of your application.

  • The Bond is 4 weeks rent & held with the Rental Tenancy Authority

  • Rent is paid fortnightly, every 2 weeks in advance.

  • Payments can be made by bank transfer or credit card. Credit card payment will attract a surcharge fee. We now also offer AliPay and WeChatPay.

  • Everything you’d hope for:


    • Water, electricity & high-speed wifi


    • Air conditioning


    • Bathroom essentials (body wash, hand soap & toilet paper)


    • Secure key-card access & 24/7 CCTV


    • Onsite manager for support

STAYING AT THE TREEHOUSE

  • Check-in is Mon-Fri 9am -5pm. Please advise estimated arrival time if you plan to arrive outside of these hours. Please advise 48 hours in advance.

  • You're welcome to have a guest over at the Treehouse from 7am to 9pm, overnight stays are not permitted as they aren’t conducive to our singular rooming design.

  • Yes! We have a stylish shared kitchen on the ground floor and BBQ facilities up on the rooftop terrace -perfect for sunny afternoons.

  • Not at all! The communal kitchen is fully equipped with pots, pans, and utensils. Your room also includes an Essentials Package with plates, bowls, cups, mugs, and cutlery. Just bring your cooking skills (or willingness to learn!).

  • Absolutely - all bed linen is included, so you can move in hassle-free.

  • Our 12 Treehouses each house 6-8 people, with at least 1–2 bathrooms per unit, plus extra shared bathrooms across the property.
Treehouses are gender-specific (Female Students, Female Residents, Male Students, or Male Residents) for comfort and privacy.

  • We take care of communal areas and bathrooms 3x weekly, but we kindly ask you to keep your private space tidy.

  • The shared kitchen has fridge space, and each room includes a private storage cupboard. Micro rooms come with a compact fridge for extra convenience.

  • Just the basics: be kind, respectful, and considerate of your housemates. We’ll share the full guidelines when you move in!

  • We’ve got commercial washers & dryers on-site for $5 per load. An iron and ironing board is also available.

  • Due to the co-living nature of our building, we do not permit animals.

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